5 Questions for… Kristina Bolte, Vice President of Dealer Services at US Bank

Kristina BolteVice President of Dealer Services for Digital, Direct and Alliance Programs at American bankdraws on her background in sales, marketing and customer experience to lead with compassion and inspire motivation.

Bolte has been with the bank since 2011, when she joined the student loans division as a user experience strategist. She then moved into the direct-to-consumer space, working as a project manager before taking on the role of adherence manager for risk management programs. Bolte joined U.S. Bank’s Dealer Services in 2018 and assumed the role of Vice President in 2020.

Kristina Bolte, Vice President of Dealer Services, US Bank

US Bank worked to expand its digital offerings during Bolte’s tenure. Earlier this month, the bank launched real-time payments for car dealerships to enable access to loan funds outside of normal business hours and speed up time to funding. In May, the bank launched a Spanish-speaking voice assistant on its mobile app for servicing auto loans and banking.

Bolte’s career began in sales for a television news channel in Cincinnati before working as a consultant at a digital marketing firm for small businesses.

“I’m 100% an accidental banker, and I love every part of it,” Bolte said. Auto Finance News.

Auto Finance Excellence spoke with Bolte about his career and the current state of the banking industry. The following is an edited version of the conversation.

Auto Finance Excellence: What are the goals of a US bank in 10 words or less?

Kristina Bolte:Adding value for our customers and making investments to ensure long-term success.

AFE: What is your favorite leadership tip?

KB:When one candle lights another, its light is not diminished. As a leader, it is our responsibility to help motivate and support those around us. If we always work to build each other and our teams in a positive way, we will only be more successful together.

AFE: Who has had the greatest influence on your career?

KB:I’ve been blessed to work for some really fantastic leaders in my career, especially since coming to US Bank and moving into dealer services. Each of these leaders has had a strong impact on my career in many wonderful ways. However, the people who had the biggest influence on my career overall would be my parents.

My dad grew up on a tobacco farm in a small town in Kentucky and was the first in his family to go to college. He studied mathematics and computer science in a decade when it was not common and was able to build and cultivate a long, successful career in the technical and commercial industry over several decades. He taught my three sisters and me the value of working hard to achieve our goals.

My mother, who was an occupational therapist, taught us the value of compassion and helping others. I have tried to keep these values ​​at the forefront in all the roles I have held, and I believe they have been the cornerstone of all my previous successes throughout my career.

AFE: What do you think is the most underrated lending trend?

KB:Maintain relevance and value with your customers outside of or before the standard sales cycle.

AFE: What would your employees be surprised to learn about you?

KB: Although I love thrill rides like roller coasters and controlled heights like bungee jumping, I have a strong fear of open heights, such as standing on ladders or hiking at higher elevations.

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