It’s America’s worst car brand – 24/7 Wall St.
The automotive industry has been transformed over the past three years. First, the COVID-19 pandemic has deprived manufacturers and dealers of potential customers, sometimes for months. Then parts shortages began to undermine inventory levels. Lower inventory meant higher prices. Regardless of the problems faced by automakers, some have continued to produce better cars than others, and the worst American car brand is Chrysler.
One of the main problems the industry continues to face is the shortage of parts. At the heart of this problem is a low supply of chips used in automotive electronics and infotainment systems. Auto industry executives do not expect this problem to diminish until next year. Ironically, one of the main complaints about modern cars is their complex driving and navigation systems. (These are the most popular cars in the world.)
New 2022 JD Power US Initial Quality Study just got out. It is the 36th year that it has been completed. Quality rankings dropped for most brands, and complex automotive technology was one of the reasons. David Amodeo, Director of Global Automotive at JD Power, commented: “Automakers continue to introduce increasingly technologically complex vehicles at a time when there have been many shortages of critical components for take charge.
The new study is based on responses from 84,165 buyers and renters from February to May this year of people who drove 2022 model year vehicles.
The survey has 223 questions, divided into nine categories: 1. infotainment, 2. features, controls and displays, 3. exterior, 4. driver assistance, 5. interior, 6. powertrain, 7. seats, 8. driving experience, and 9. climate.
Automotive brands were ranked based on problems per 100 vehicles during the first period of ownership. Mainstream cars had an average of 175 issues. Premium cars had an average of 196 issues. The reason for the higher number of issues is that higher end cars have more complex technology, which tends to have issues. The overall industry average was 180 problems per 100 vehicles.
The brand with the worst score was Chrysler with 265 problems per 100 vehicles. The brand is owned by European car giant Stellantis, which also owns Fiat, Jeep, Opel, Maserati, RAM and Peugeot. Chrysler was once one of America’s largest independent automobile companies, founded by Walter Chrysler in 1925. (Also, see it’s the most durable car on the road.)
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