LSH Auto delivers record performance for Mercedes-Benz Vans
LSH Auto has announced a doubling of van sales from its Mercedes-Benz Vans sales teams in Stockport and Birmingham and after-sales growth of 350% in 2021.
Car retail group AM100 said growth in aftersales was due, in part, to the launch of an improved van maintenance and repair service in Macclesfield, in addition to existing teams of Stockport and Birmingham.
Another addition in 2021 was the launch of LSH Auto’s 24-hour Mercedes-Benz Service team, providing emergency MobiloVan assistance to customers in the North West and Midlands.
James Cubitt, General Manager of Vans and Corporate VIPs at LSH Auto, said: “We have more and more customers coming to us for everything from the initial purchase of their van to servicing, maintenance and ongoing roadside assistance.
“They know they can rely on our team to keep their vehicles running reliably and efficiently.”
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LSH Auto said all Mercedes-Benz 24-Hour Service teams are targeted by the brand to get customers back on the road within 135 minutes of their breakdown.
In 2021, the LSH Auto team achieved the best performance of any Mercedes-Benz Vans retailer in the UK, achieving this target for 89.7% of customers. During the year, 90% of interventions were repaired at the roadside.
LSH Auto celebrated top performers at its annual “Best of the Best” employee awards by including a cocktail-making masterclass.
The MobiloVan service from Mercedes-Benz Vans is free for those whose vehicles are still covered by their three-year unlimited mileage manufacturer’s warranty, and thereafter, provided that the last service was carried out by an official dealer.
LSH Auto said it was recruiting for several positions in Birmingham, Solihull, Tamworth, Stockport, Macclesfield and Whitefield, from technicians, aftersales and sales executives, to parts operators, to experience team members customer and central support roles.
Martyn Webb, Managing Director of LSH Auto, said: “I am proud of our team for delivering exceptional customer service. Our 24 hour service record is one of the best in the UK which is a great achievement.
“We are delighted to expand our team. It is certainly an exciting time to join the company, with opportunities for specialist Mercedes-Benz training and fun working in our world-class facilities.